What is MIQ you may ask? Most countries aren’t familiar with this process, however, “Managed Isolation Quarantine” is required when entering New Zealand while borders remain closed to fight the spread of Covid-19. For many, it is hard to comprehend the concept of what actually happens in an MIQ facility. News media has covered a very basic entry level of life within these walls for 14 days, but for others who are the ones living onsite, such as myself, the reality is much different than expected.
While waiting to disembark the plane in LA before transferring to the NZ flight, our seat neighbors asked questions about what the next 14 days would be like, suggesting that obviously we’d be able to gather for meals and dine with one another like this is summer camp and we’d share stories of our day together in the dining hall. Others insisted we’d obviously be able to meet outside and enjoy the sunshine together like it is recess and we are school children being supervised to play nice. The reality they have created in their minds of what our quarantined life will be as they take their phones off airplane mode, call their friends and arrange to go directly from the plane of an international flight to the downtown bars and celebrate life together. This made my skin crawl, as I couldn’t imagine living their reality, just as they couldn’t imagine living mine.
Managed Isolation Quarantine (MIQ) is when you must be isolated in a government controlled facility for 14 days, which is just a hotel staffed with the usual hospitality staff with the addition of nurses, soldiers, security and 10ft blackout fencing surrounding the perimeter. Your meals aren’t served on a tray in a cafeteria like the plane neighbors suggested and outside is not for gathering and regrouping with your fellow MIQ peers. Your meals are delivered to your door and served 3 times a day during meal times, outside time is limited to 1 hour- 30 mins a day where you walk laps around an empty parking lot and think about how you’ve never been so thankful to go back to this twisted version of gym class as a full grown adult – even though you dropped out of gym class back in highschool.
My personal day to day life in MIQ was mostly just catching up on sleep, binging reality tv shows to ignore my reality and trying to stay distracted. Which oddly enough is what I did at home the past month before my move as I also quarantined before my flight (a personal choice, not required). Even though I very much enjoy the comfort of bed and Netflix, it still is hard to find comfort being confined to a room in an unknown environment that you don’t have any control over. Most hotels in NZ MIQ are 5 star hotels in the city, which is what you will see media coverage on mostly, however, mine was not. My hotel was a standard 3 star hotel, which is fine enough for a nights stay when traveling through town, but not normally a place you would choose to vacation in for more than a weekend. My room was just a basic hotel room with two beds (one used for sleeping, one used for where the magic happens – eating my meals in bed to ensure a crumb free sleep in the other bed), a small “kitchenette” area that consisted of plates, a kettle and a bucket to do dishes in, a small desk, a large flat screen tv and some arm chairs. The room was mediocrity clean, your typical 3 star hotel with faded stains on the linens and stiff overly bleached white towels. At first when catching up on sleep, after 30 hours of travel and a 19 hour time difference, these things don’t really bother you. But after the first week when you begin to adjust to time and these are the only things to stare at, the faded stains on the sheets as well as the plain white walls surrounding you start to really get to you and you have to learn not to look a little too hard around the room.
Most MIQ facilities shown by the media are comfy 5 star hotels in the city which is what people usually like to show off, however, that wasn’t my experience, so I think it’s good to share when going into MIQ it really is the flip of a coin as to what you will get. If there was one thing I wish I did when I first arrived, it would be to do a full room inspection- if there are any problems with the room they can immediately change it upon arrival, but after you have been in the room for a period of time and begun your isolation, they cannot move you to another room. Staff will also not enter your room during your stay if there are any problems, one person staying in my hotel apparently had mold throughout their room just as an example (they notified staff immediately and were able to change rooms).
One day I decided to move furniture around to allow myself more space to stretch and exercise, which led me to finding half eaten food items from the previous guests. Not only concerning that the room isn’t thoroughly cleaned, since it is being used to isolate potential virus carrying guests after all, the leftover food brought roommates to my room… that’s right – cockroaches! Which are common in New Zealand and I have seen plenty of times when here, they don’t usually bother me. However, when you’re locked in a room with them running around, it is a much different story. Since leaving, moving or cleaning rooms during isolation is not an option, I was forced to deal with this on my own, despite multiple calls with staff saying they would bring me some supplies to help me with the roach problem. I was also forgotten when it came to meal times or received entirely wrong meals than what I had chosen for my stay, when the only thing/structure you have to look forward to in your day is meals, it is pretty disappointing. By the end of the stay I was so miserable I would sleep for 12-16 hours just because I wanted to get through the days much quicker. I had brought up the problems of room cleanliness, meals provided and my mental health to staff which was just dismissed with “oh well, you leave in ___ days”.
Even though I am now out of MIQ and have actively seen the advantages to having such COVID procedures in place, as I now have the freedom to do many things most can’t right now (full dining, live concerts, hug and greet those around you without being paranoid), I don’t think that this is a reason to dismiss the problems brought up within the facilities. Although the hotels used for MIQ are not operating like normal, this operation is still a business and we are still paying guests. Overall, I am very thankful that I did not get sick during my time traveling and was given the opportunity to travel. But, it is disappointing to be in a room with no control or power over your own comfort and when reaching out to staff, whose job is to assist you and make your stay during this period more comfortable, they just turn an ear to it.
If you want to know anything else about my time in quarantine or want to share your MIQ experience, comment down below, let’s chat! I love hearing about how others navigate through these experiences as no one will ever have the same experience during these unusual COVID traveling times. If you stayed in NZ MIQ, where in the country did you stay?